jiwaji game Privacy Policy
This policy contains a full description of how important your personal information is to us and how it is kept secure.
Introduction
Why This Policy Applies
When you use the jiwaji game platform, you provide us with certain personal information. This privacy policy explains what information we collect, how it is used, and what your rights are. By continuing to use this platform, you agree to the terms of this policy.
Our Terms and Conditions and this privacy policy together form the basis of your membership at jiwaji game. Please read both documents carefully.
This policy applies only to jiwaji game's main platform. We are not responsible for third-party websites or services.
Data Collection
What Information We Collect
Various types of information are collected during account registration and use of services at jiwaji game. This information is essential for providing secure services and protecting your account.
2.1 Registration and Identity Information
The information you provide when creating an account includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in hashed form)
- National ID card or other government-issued ID (for identity verification when required)
2.2 Financial Transaction Information
We collect the following information to process deposit and withdrawal transactions:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Payment reference numbers
2.3 Technical and Usage Information
Some technical information is collected automatically while using the platform, including:
- IP address and device type
- Browser and operating system information
- Login times and session data
- Game play history and activity logs
- Information obtained from cookies and similar tracking technologies
Use of Information
How Information Is Used
The information you provide is used only for specific purposes. jiwaji game never uses your information unnecessarily or sells it to third parties.
3.1 Service Operations
- Creating and managing accounts
- Processing deposit and withdrawal transactions
- Correctly distributing bonuses and rewards
- Managing the VIP program and providing its benefits
- Diagnosing and resolving technical issues
3.2 Security and Fraud Prevention
- Detecting unauthorized access to accounts
- Monitoring suspicious transactions
- Completing identity verification
- Meeting anti-money laundering obligations
3.3 Customer Support
- Providing support via live chat and email
- Resolving complaints and requests
- Assisting with account recovery
3.4 Responsible Gaming
We monitor your gaming activity as part of our responsible gaming program, so that we can assist any user who may be at risk of excessive play.
Cookie Policy
Cookies and Tracking Technologies
jiwaji game uses cookies to keep the platform running properly. Cookies are small data files stored in your browser that help improve your browsing experience.
4.1 Essential Cookies
Without these cookies the platform cannot function correctly. They are essential for maintaining login sessions, carrying out security checks, and saving your preferences.
4.2 Analytical Cookies
Analytical cookies are used to understand which parts of the platform receive the most traffic and where there is room for improvement. You cannot be directly identified from this information.
4.3 Cookie Controls
You can turn off non-essential cookies from your browser settings. However, disabling certain cookies may cause some platform features to stop working.
Data Sharing and Disclosure
Sharing Information with Third Parties
jiwaji game does not sell your personal information or use it for advertising purposes. Information may be shared with third parties only in the limited circumstances described below.
5.1 Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process your deposit and withdrawal transactions. This information is used solely for the relevant transaction.
5.2 Game Software Providers
Live casino studios such as Evolution, Pragmatic Play Live, and Ezugi, and game providers such as PG Soft, JILI, and Spribe, may process limited session data for the purpose of running games.
5.3 Legal Obligations
We are required to disclose necessary information in response to a court order or a lawful request from a legal authority. In such situations we disclose only the minimum information required.
Data Security
How Your Information Is Kept Secure
jiwaji game has put in place industry-standard technical and organizational measures to protect your information. Data security is a core part of our service.
6.1 Encryption
All data exchanged between the platform and your device is protected by SSL (Secure Sockets Layer) encryption. Passwords and sensitive information are stored using high-grade hashing methods.
6.2 Access Controls
Only trained and authorized staff can access your information, and only when required for their work. We review access logs on a regular basis.
6.3 Server Security
Our servers are housed in secure data centers and undergo regular security testing. Firewalls and intrusion detection systems remain active to prevent unauthorized access.
6.4 Data Backup
Regular backups of your important data are taken so that there is no risk of data loss in the event of a technical problem.
Data Retention
How Long Information Is Retained
We do not keep your information indefinitely. Service requirements and legal obligations are both taken into account when determining how long information is retained.
- Active accounts: information is retained for as long as the account remains active.
- Closed accounts: information is retained after account closure for the applicable legal period.
- Financial transaction records: retained for a set period for financial and accounting reasons.
- Technical logs: retained for a short period for security and operational purposes.
Once the retention period has ended, information is securely deleted or anonymized so that it can no longer be used to identify anyone.
Your Rights
Your Rights Regarding Your Information
You have certain important rights regarding your personal information. jiwaji game respects these rights.
8.1 Right to Access
You have the right to request to see what information we hold about you. Please contact our support team to do so.
8.2 Right to Rectification
If any of your information is incorrect, you can request that it be corrected. This can be done through account settings or by contacting support.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may not be able to be deleted before a set period has elapsed.
8.4 Right to Object to Processing
You have the right to object to marketing communications or unnecessary data processing.
Minors' Information
Regarding Users Under 21
jiwaji game is strictly a platform for users aged 21 and above. We do not intentionally collect information from anyone under 21. Age is verified at the time of registration.
If we become aware that information from a minor has been collected by mistake, that account will be closed immediately and the related information will be deleted.
If a parent or guardian suspects their child has created an account on our platform, please notify our support team promptly.
Policy Changes
How This Policy Is Updated
jiwaji game may update this privacy policy as needed. For significant changes, we send a notification to your registered email or mobile and clearly announce it on the platform.
The "Last Updated" date shown at the top of the policy always reflects the most recent change. Continuing to use the platform after a change means you agree to the updated policy.
For common questions, visit our FAQ section — it contains answers to common questions on privacy and other topics.
Contact
Contact Us About Privacy
If you have any questions, concerns, or information-related requests about this privacy policy, please get in touch with us:
- Live Chat: 24 hours a day, 7 days a week — in Bangla and English
- Email: [email protected]
Our support team generally responds quickly. For complex data protection requests, the full process may take a little more time.
Learn more about us
To learn more about jiwaji game, our terms and conditions, and responsible gaming, see the pages below.